Return & Refund Policy

At FAST, we are committed to supplying nonwoven materials and disposable medical products that meet the specifications confirmed with our customers. Due to the B2B and customized nature of many of our products, returns and refunds are handled according to the conditions below.

1. Customized & Made-to-Order Products

Products manufactured or customized according to customer requirements, including specifications such as material structure, basis weight, width, color, lamination, converting, packaging, or other customized requirements, are generally not eligible for return or refund for reasons unrelated to product quality once production has started.

Customers are responsible for reviewing and confirming all specifications, samples, artwork, packaging requirements, and order details before production.

2. Standard Products

For non-customized standard products, return requests must be submitted within 7 days of receiving the goods.

Products must remain unused, undamaged, and in their original packaging. Returns are subject to review and approval by FAST before goods are shipped back.

Please do not return any products without prior authorization from our team.

3. Quality Issues

If you believe the products received do not conform to the specifications confirmed in your order, please contact us as soon as possible and provide:

Order or invoice number
Product name and batch information, if available
Description of the issue
Photos or videos showing the issue
Relevant inspection or testing information, if applicable

After reviewing the claim, if FAST confirms that the issue resulted from a manufacturing defect or failure to meet the mutually confirmed specifications, we will provide an appropriate solution, which may include replacement, replenishment, credit, partial refund, or full refund, depending on the circumstances.

4. Shipping Damage

Customers should inspect the shipment and packaging upon delivery.

If there is visible damage, shortage, or other transportation-related issue, please document the condition with photos or videos and contact us promptly.

We will assist in reviewing the issue and coordinating with the relevant logistics provider where applicable.

5. Incorrect Products or Quantities

If FAST ships an incorrect product or quantity compared with the confirmed order, please contact us promptly after receipt.

Once verified, we will arrange an appropriate solution, such as replacement, replenishment, credit, or refund.

6. Non-Quality-Related Returns

Returns or refunds are generally not accepted for:

Customized or made-to-order products
Products manufactured according to confirmed customer specifications
Changes in customer requirements after production
Incorrect specifications or information provided or approved by the customer
Used, processed, converted, cut, contaminated, or damaged products
Products that have been improperly stored or handled after delivery
Minor variations that fall within mutually agreed specifications or tolerances

7. Return Shipping Costs

If a return is approved due to a verified manufacturing defect or an error caused by FAST, FAST will be responsible for reasonable return or replacement arrangements.

For any return accepted for reasons not attributable to FAST, shipping, customs duties, taxes, handling charges, and other related costs may be the responsibility of the customer.

8. Refund Processing

Approved refunds will be processed using the mutually agreed refund method. Bank charges, exchange-rate differences, and other third-party transaction costs may apply depending on the payment method and circumstances.